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Nothing starts on a verbal agreement
Every job begins with a functional design specification you sign. It fixes the scope and the price, and it is the document we are measured against at handover — which protects you far more than it protects us.
One panel, for one cement plant
Since 2008In 2008 we were three people in a rented unit, building control panels for a cement plant that could not get its conveyor sequencing to shed load properly. We fixed it, documented it, and were asked back for the kiln.
The pattern has not changed much since. Almost every client started with one machine and one problem, and almost none of them came from a tender document — they came from an engineer who had worked with us somewhere else.
We are now sixty-two people across four locations, working in food and beverage, pharmaceutical, cement and minerals, water, textiles and power. Two of those locations are workshops, because we would rather build the panel ourselves than argue with a subcontractor about a wiring standard.
Seventy-eight percent of the work each year comes from people we have already worked for. That number is the only marketing claim on this page we would defend in a meeting.
“A plant you cannot maintain without calling us is not really yours — and a supplier who relies on that is not worth keeping.”